Frequently Asked Questions

Mac Chain wants to be your one and only resource for chain products and any questions that you have as a result of product usage or purchase. Here we’ve answered our most frequently asked questions. If you don’t find what you’re looking for, please contact us.

Where are Mac Chain’s Distribution Centers?

Mac Chain's distribution centers are located in Woodland, Washington, Senatobia, Mississippi, Surrey B.C. Canada, Sainte-Foy Quebec

How can I buy from Mac Chain?

Mac Chain normally sells through distributors. For a distributor in your area contact us at 1-800-663-0072.

Can I buy directly from Mac Chain?

Mac Chain products are available to purchase through distribution channels. Direct purchases are available to specially qualified Original Equipment Manufacturers (OEMs). To see if you r company is able to qualify for direct purchase of Mac Chain products, please contact us at 1-800-663-0072.

What are your normal business hours?

Our customer service staff is available to assist you Monday through Friday 7:00am to 5:00pm CST.

Does Mac Chain offer emergency service?

Yes. Mac Chain's 24 hour service is available for an additional charge. The number is 1-800-663-0072.

What distinguishes Engineering Chain from Roller Chain?

Roller Chain product is mostly manufactured to ISO 606/ANSI B29 standards. Pitch range is usually ¼" to 3". Single and multi-strand chains are common. Engineering Class Chain products are mostly designed according to each application requirements. There are some chains that follow ISO 606/ANSI B29 guidelines and are usually heavier duty applications. Pitch range is usually 1.654" to 24" or greater.

What is the expected life of a chain?

Chain wear life is usually 1.5% to 2% elongation for Roller and Engineering Class chains. Welded Steel Chains can operate up to 3% elongation after the break-in period is complete.

What lubricant should be used on installed chain?

This depends on the applications. In general, use clean, high quality, non-detergent petroleum based oil. Apply the highest viscosity oil that will properly penetrate in the pin, bushing and barrel.

How can I maximize chain life?

The primary factors that limit chain life are wear, corrosion and fatigue. It is very important to ensure that the proper chain size is selected. A slow drive chain can be selected by either the maximum allowable load (MAL) or using a motor house power table.

What types of materials are your sprockets available in?

Mac Chain sprockets are available with Medium Carbon Steel with custom induction hardening and flame hardening upon request.

How can I detect Sprocket misalignment?

Wear on the sides of the sprocket teeth generally indicates improper installation of sprockets and or shafts. If the shafts are out of parallel alignment or not in the same plane, non-symmetrical wear pattern will appear on sprockets.

Can Mac Chain modify sprockets to suit my needs?

From a simple change in bore size or keyway to a fully customized sprocket, Mac Chain will work with you to select and manufacture the correct sprocket for your application.